12 October 2011

A project manager, while reviewing a control chart, observes that one data point is situated at 3.5 sigma above the mean. The customer acceptance criteria states that all items above and below 4.0 sigma are acceptable. Though the process is out of control from control limits point of view, the project manager does nothing and assigns a team member to keep a watch on the process. The project manager should have:

Refer to PMBOK.

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